Refund Policy

This Refund Policy explains when clients of Seymour Management SFO FZ LLC (“Seymour”, “we”, “our”, or “us”) may be eligible for a refund or credit in connection with fees paid for our services.

We aim to handle billing fairly, communicate clearly about invoices, and resolve exceptional situations in accordance with applicable UAE law and any written agreement between us.

Fees for Seymour’s services are billed as agreed in writing or as shown on your invoice.

• All fees are denominated in the currency shown on your invoice or agreement.
• You are responsible for any applicable taxes, duties, or bank fees that may apply to your payments.
• Pricing and service details are communicated on our website or in your signed agreement.

We generally provide refunds only where required by law or where there has been a clear error on our side, such as duplicate billing.

• You may be eligible for a partial or full refund if you were charged incorrectly due to a technical or billing error.
• We do not offer refunds for unused time or unused services once a billing period has started, except where local law provides otherwise.
• We do not issue refunds for dissatisfaction when the services have been provided as described, but we welcome detailed feedback.

From time to time, Seymour may offer promotional or introductory access to certain services. The duration and conditions of any such offer will be clearly communicated.

• If you do not want to be charged after a promotional period ends, you must notify us before that period expires.
• Charges incurred after a promotional period that was not cancelled on time are generally not refundable.

You may request a change to the scope of services or discontinue services by contacting our support team.

• Changes take effect as agreed in writing or as stated on a revised invoice.
• Stopping services does not automatically result in a refund for amounts already billed.
• If a change reduces the scope of services, access to related features or records may end as agreed.

If you purchased Seymour’s services through a reseller, marketplace, or other third-party provider, that provider’s billing and refund terms may apply.

In such cases, refund requests should be directed to the third party, and we may not be able to issue a refund directly.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or payment provider.

• We can often resolve billing issues quickly by reviewing your account and payment history together.
• Unresolved or unjustified chargebacks may lead to suspension or termination of your account.

To request a refund or account credit, please contact our billing or support team with sufficient information to investigate your request.

• Provide your account email, the invoice number or transaction ID, and a brief description of the issue.
• We review refund requests on a case-by-case basis, taking into account usage history, timing, and the reason for the request.
• Where a refund is not possible, we may offer a service credit or extension at our discretion.

Nothing in this Refund Policy is intended to limit any rights you may have under applicable consumer protection laws.

If local law grants you additional rights to refunds or cancellations, we will comply with those requirements.

We may update this Refund Policy from time to time to reflect changes in our billing practices, product offerings, or legal obligations.

When we make material updates, we will adjust the “Last updated” date and, where appropriate, provide additional notice.

For questions about this Refund Policy or to request a review of an invoice, you can contact us at info@seymour-management.com.

You may also write to: Seymour Management SFO FZ LLC, S17W608, Shed No.17 - Al Hulaila FZ, Al Hulaila Industrial Zone-FZ, RAK, United Arab Emirates. License No. 47005717.