Refund Policy

This Refund Policy explains when customers of Seymour may be eligible for a refund or credit in connection with their subscription or other paid services.

Because Seymour is a subscription-based, usage-driven platform, we focus on transparent billing, clear communication about renewals, and fair handling of exceptional situations.

Seymour subscriptions are billed in advance for the selected term (for example, monthly or annually) and renew automatically at the end of each term unless cancelled.

• All fees are denominated in the currency shown at checkout or in your order form.
• You are responsible for any applicable taxes, duties, or bank fees that may apply to your payments.
• Pricing and plan details are communicated on our website or in your signed order form.

We generally provide refunds only where required by law or where there has been a clear error on our side, such as duplicate billing.

• You may be eligible for a partial or full refund if you were charged incorrectly due to a technical or billing error.
• We do not offer refunds for unused time on a subscription once a new term has started, except where local law provides otherwise.
• We do not issue refunds for feature dissatisfaction when the platform is functioning as described, but we welcome detailed feedback to improve the product.

From time to time, Seymour may offer free trials or promotional access to paid features. The duration and conditions of any trial will be clearly communicated.

• If you do not want to be charged after a trial ends, you must cancel before the trial period expires.
• Charges incurred after a trial that was not cancelled on time are generally not refundable.

You may downgrade or cancel your subscription at any time through the billing area of your account or by contacting our support team.

• Downgrades take effect at the end of the current billing term unless explicitly stated otherwise.
• Cancelling your subscription stops future renewals, but does not automatically result in a refund for the current term.
• If a downgrade reduces your seat count or feature set, you may lose access to certain data or capabilities at the end of the term.

If you purchased Seymour through a reseller, marketplace, or other third-party provider, that provider’s billing and refund terms may apply.

In such cases, refund requests should be directed to the third party, and we may not be able to issue a refund directly.

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or payment provider.

• We can often resolve billing issues quickly by reviewing your account and payment history together.
• Unresolved or unjustified chargebacks may lead to suspension or termination of your account.

To request a refund or account credit, please contact our billing or support team with sufficient information to investigate your request.

• Provide your account email, the invoice number or transaction ID, and a brief description of the issue.
• We review refund requests on a case-by-case basis, taking into account usage history, timing, and the reason for the request.
• Where a refund is not possible, we may offer a service credit or extension at our discretion.

Nothing in this Refund Policy is intended to limit any rights you may have under applicable consumer protection laws.

If local law grants you additional rights to refunds or cancellations, we will comply with those requirements.

We may update this Refund Policy from time to time to reflect changes in our billing practices, product offerings, or legal obligations.

When we make material updates, we will adjust the “Last updated” date and, where appropriate, provide additional notice.

For questions about this Refund Policy or to request a review of your account, you can contact us at billing@seymour.app.

You may also write to: Seymour Billing, 250 Market Street, Suite 400, San Francisco, CA 94105.