Privacy Policy

This Privacy Policy explains how Seymour (“we”, “our”, or “us”) collects, uses, shares, and protects information when you use our websites, applications, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Services.

We collect different types of information depending on how you interact with Seymour and which features you use.

• Account and profile information such as your name, email address, company name, role, and contact details.
• Usage data including pages visited, features used, clicks, and settings you configure within the product.
• Device and technical information such as IP address, browser type, operating system, and approximate location.
• Content you submit to the Services, including files, notes, comments, and other materials uploaded by you or your team.
• Communication data such as support requests, feedback, and information you provide in calls or emails with our team.

We use the information we collect to provide, maintain, and improve the Services, and to protect both you and Seymour.

• To operate and personalize the Services, including remembering your settings and preferences.
• To monitor performance, troubleshoot issues, and develop new features.
• To communicate with you about product updates, security alerts, billing, and administrative messages.
• To provide customer support and respond to your questions or requests.
• To detect, prevent, and respond to fraud, abuse, security risks, and technical issues.

Where required by applicable law (such as in the European Economic Area and United Kingdom), we process personal data only when we have a valid legal basis to do so.

• Performance of a contract when we provide the Services you have requested.
• Legitimate interests such as improving the Services, securing our infrastructure, and preventing misuse, provided these interests do not override your rights and freedoms.
• Compliance with legal obligations, including responding to lawful requests from authorities.
• Consent, where you have given it, for specific optional uses such as certain types of marketing or analytics.

We do not sell your personal data. We share information only as described in this policy or when you instruct us to do so.

• With trusted service providers who help us operate the Services (for example, cloud hosting, analytics, payment processing, and email delivery).
• With other members of your organization or workspace, according to the settings and permissions you or your administrator configure.
• When required by law, regulation, or legal process, or to protect the rights, property, or safety of Seymour, our users, or others.
• In connection with a corporate transaction such as a merger, acquisition, or sale of assets, in which case we will take steps to ensure your privacy rights are protected.

We retain personal data for as long as it is reasonably necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Where feasible, we anonymize or aggregate data so it can no longer be associated with an identifiable individual.

We implement administrative, technical, and physical safeguards designed to protect your information from loss, misuse, or unauthorized access.

Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

Depending on your location and applicable law, you may have certain rights in relation to your personal data.

• Access, update, or correct certain account information directly within the product settings.
• Request deletion of your personal data, subject to legal and contractual restrictions.
• Object to or restrict certain types of processing, including direct marketing.
• Withdraw consent where we rely on consent, without affecting the lawfulness of processing before withdrawal.

We use cookies, pixels, and similar technologies to operate the Services, remember your preferences, analyze usage, and personalize content.

You can manage cookies through your browser settings or, where available, through our cookie banner or preferences center. Disabling certain cookies may affect how the Services function.

Seymour may process and store information on servers located in countries other than the one where you live. These countries may have data protection laws that differ from those in your jurisdiction.

When transferring personal data, we use appropriate safeguards, such as standard contractual clauses or other mechanisms recognized by applicable law.

The Services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under this age.

If we become aware that a child has provided us with personal data, we will take steps to delete such information where required by law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will provide additional notice, such as by email or through the Services. The “Last updated” date at the top of the page indicates when this policy was last revised.

If you have questions or requests regarding this Privacy Policy or our data practices, you can contact us at privacy@seymour.app.

You may also write to: Seymour Privacy, 250 Market Street, Suite 400, San Francisco, CA 94105.